Terms of service.

01Who we are & what this is

UnlockIt ("we", "us") operates an online, multiplayer escape-room game accessible through this website ("the Service"). These Terms form a binding agreement between you and S.C. UnlockIT S.R.L., registered at Strada Coltei 44, Sector 3, București, Romania; tax identification number (CUI) 50182863, Trade Register number J2024011135407. If you do not agree to them, do not use the Service.

02Eligibility & your account

• You must be at least 16 years old (or the digital-consent age in your country) to create an account.
• Room age labels describe story content, not account eligibility. Younger family members may join play under an adult account holder's supervision without receiving the account credentials.
• You are responsible for keeping your password confidential and for all activity under your account.
• You agree to provide accurate information and to keep it up to date.
• One person, one account. Sharing credentials is at your own risk.

03Fair play & acceptable use

The Service is a puzzle game enjoyed by other people. You agree not to:

• publish, stream, or distribute puzzle solutions in a way that spoils the game for others;
• tamper with, reverse-engineer, or attempt to bypass the game's server-side validation, gating, or rate limits;
• use bots, scrapers, or automated clients against the Service;
• harass, threaten, or abuse other players in chat or any shared feature;
• attempt to access sessions, accounts, or data that are not yours.

We may suspend or close accounts that break these rules.

04Sessions & purchases

Each booking grants access to one game session for the whole team: up to the number of players the room allows (shown on the booking page), who join with the session's invite code. A session runs on a fixed in-game clock and ends when completed, abandoned, or expired. Each room has one price per booking, shown before you pay; it includes VAT.

The complete file. One payment covers one booking of every room listed with the offer before you pay. You book each room later, when your team is ready. Each room can be booked once, within 12 months of the purchase; a room not booked by then expires.

Next case. After your team escapes a room, any player of that team can book a different room at 20% off within 7 days of the escape. There is one discounted room per escape. The lower price is shown before you pay.

Refunds. A booked room that has not been started can be refunded within 14 days of purchase. If a room does not load, or a run breaks because of a problem on our side, we give you a new booking or a refund, whether or not the session was started. The complete file can be refunded in full within 14 days of purchase if none of its rooms was started; after a room was started, the refund is the price paid minus the normal price of each room started. Write to support@unlockit.ro with the email address you paid with; refunds are paid by Paddle to the original payment method.

Right of withdrawal. A session is digital content supplied as soon as the payment is done. Because Paddle is the seller, your statutory right of withdrawal as a consumer is set out in Paddle's buyer terms; our refund rules above apply in addition to it and never reduce it.

05Availability & "as is"

We work to keep the Service running but do not guarantee uninterrupted or error-free availability. The Service is provided "as is" without warranties of any kind, to the fullest extent permitted by law. Scheduled or emergency maintenance may interrupt active sessions; where a session is lost to our fault, contact us and we will make it right.

06Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential losses. Nothing in these Terms limits liability that cannot be limited by law (such as for death or personal injury caused by negligence, or fraud). Your mandatory statutory consumer rights are not affected.

07Intellectual property

The game, its story, artwork, puzzles, and code are owned by us or our licensors. You get a personal, non-transferable licence to play. You may not copy, resell, or create derivative works without our written permission.

08Termination

You can close your account at any time from your profile page; this permanently deletes your record. We may suspend or terminate access for breach of these Terms or to comply with the law.

09Changes

We may update these Terms. We will post the new version here and update the date above; material changes will be flagged where reasonable. Continued use after a change means you accept it.

10Governing law & contact

These Terms are governed by the laws of Romania, without affecting mandatory consumer protections in your country of residence. Questions or complaints: support@unlockit.ro.